
A Dutchman on holiday in Mexico has claimed he was duped out of almost £1,200 for two drinks and a bag of crisps - but his bank is refusing to compensate him. The man, who has not been named, paid 100 times the correct amount for the beverages and snack, however his Dutch bank says he is not eligible for a refund because he authorised the payment.
The hapless Dutch tourist was supposed to pay 310 Mexican pesos for the food and drinks, equivalent to just under £12. But two '0s' were added to the price meaning he paid a whopping 31,000 pesos or £1,190. The customer is adamant that he checked the amount before inputting his pin.
He insists the amount must have been amended without his knowledge or the machine was faulty. However, Rabobank said it will not compensate him, because he "authorised" the transaction by entering his PIN number - even if it was "under false pretences".
The latest development has seen Kifid, the Dutch body responsible for dealing with financial disputes, rule on the side of the bank.
In its decision, Kifid stated: "It is understandable that the consumer finds the amount too high for two drinks and a bag of chips and would never have agreed to this amount if he had known.
"But that does not mean that he has not legally agreed to the payment."
The tourist had argued that the bank should have notified him of such a large transaction taking place abroad, but the court disagreed.
Kifid added: "It has not been stated or proven that the bank knew that the consumer was being defrauded.
"The mere fact that the transaction may have been unusual for the consumer does not mean that the bank was aware of it and should have intervened."
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